Privacy Policy

1. Introduction

eHelpLab ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use your free eHelpLab account for tracking applications you have submitted, and any related services (collectively, the "Services").

By using our Services, you consent to the data practices described in this Privacy Policy. If you do not agree with our practices, please do not use our Services.

2. Information We Collect

Personal Information

We may collect personally identifiable information that you voluntarily provide, including but not limited to:

• Name (first and last)
• Email address
• Mobile phone number (optional — only if you want text updates)
• Your notification preferences
• Anything else you choose to send us, such as the contents of a message you send through our contact form

Providing a mobile number is optional. You can create and use an eHelpLab account without one.

Information You Add About Your Applications

Your account contains what you type into it. For each application you choose to track, that is typically where you applied, what you applied for, the date you applied, the status you set, and any note or reminder you add.

We do not obtain this information from anywhere else, we do not contact the organizations you applied to, and we do not add anything to your account that you did not put there. We use it solely to show you your own account and to send the notifications you opted into.

Automatically Collected Information

When you access our Services, we may automatically collect certain information, including:

• IP address
• Browser type and version
• Device type and operating system
• Pages visited and time spent
• Referring website or source
• Click patterns and navigation paths

Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities. You can control cookie settings through your browser preferences.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To create and maintain your account
• To store the applications you add and remind you about them
• To confirm that a mobile number you provide belongs to you, using a one-time verification code
• To send account notifications about your applications, if you opted in
• To send marketing messages, if you separately opted in
• To respond to your inquiries and provide customer support
• To improve and optimize our Services
• To comply with legal obligations
• To protect against unauthorized access to your account

4. Mobile Data Protection

Your mobile phone number is used exclusively for:

• Account notifications you have opted into
• Marketing communications only if you explicitly opt in

You have complete control over your mobile communications. You can opt out at any time by replying STOP to any message or by contacting us directly.

5. No Third-Party Data Sharing

We do not sell, rent, trade, or disclose your personal information to any third parties for their own purposes. We do not share your data with advertisers, data brokers, lead buyers, or any other external entity seeking to market to you. Your mobile phone number is never shared with anyone.

This includes the organizations you applied to. We do not contact them, we do not tell them you are tracking an application with us, and we do not send them anything about you.

We also keep your information out of the messages we send. Our text notifications tell you there is something to review and link you back to your account; they do not contain your name, where you applied, or the status of any application.

6. Data Security

We implement industry-standard security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure socket layer (SSL) technology
• Regular security assessments and audits
• Access controls and authentication measures
• Employee training on data protection

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining the highest practical standards.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymize it.

8. Your Rights and Choices

Access and Correction

You have the right to access the personal information we hold about you and to request corrections to any inaccurate information.

Deletion

You may request deletion of your personal information, subject to certain legal exceptions.

Opt-Out of Communications

You can opt out of marketing communications at any time by:

• Replying STOP to any text message
• Clicking the unsubscribe link in emails
• Contacting us directly at info@ehelplab.com

Do Not Track

Some browsers have a "Do Not Track" feature. We currently do not respond to Do Not Track signals, but you can manage your cookie preferences through your browser settings.

9. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You can request information about the categories and specific pieces of personal information we have collected about you.
• Right to Delete: You can request that we delete your personal information, subject to certain exceptions.
• Right to Opt-Out: You can opt out of the sale of your personal information. However, eHelpLab does NOT sell or share your personal information with any third parties.
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To exercise your California privacy rights, please contact us at info@ehelplab.com. We may need to verify your identity before processing your request.

10. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately and we will take steps to delete such information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our Services after such changes constitutes your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

For privacy-related requests, please include "Privacy Request" in the subject line of your email. We will respond to your request within 30 days.